Shipping Policy

FREE SHIPPING ON ALL ORDER OVER 49$ INSIDE US

Kids-Hall shipping methods allow for shipments to the United States (including APO/FPO addresses) and Canada. We do not ship to PO boxes.

ORDER PROCESSING

All orders are currently being entered in the order in which they are received. Once your order has been processed you’ll receive an order update email.

CUSTOM PRODUCTS, EMBROIDERED PRODUCTS, AND SCREENPRINT PRODUCTS CAN NOT BE RETURNED

Multiple Shipments

In order to deliver your order as quickly as possible, Kids-Hall may ship items in multiple shipments. This will not increase your shipping charges.

Partial Shipments

Products from the same order may ship at different times based on item availability. When this occurs, the status of your order may be labeled ‘Partial Backorder.’ Partial shipment of an order is at Kids-Hall’ discretion and will not increase your shipping charges.

Changes / Cancellations

Cancellation and order change requests are subject to an order’s shipping status. If the order has not shipped, customer care will make every effort to process the request. If the order has shipped or been sent to the customization department, customer care can no longer cancel or change the order and the purchaser will be required to follow the return process.

Tracking Your Order

You can track your shipment by visiting https://www.kids-hall.com/my-account we will send you a shipping confirmation email which will include a tracking number that enables you to track the progress of the packages from our warehouse to the address you specified. Please note that it may take up to 24 hours before your order tracking information is available from the carrier’s tracking system. That means even though your package has already shipped to you from our warehouse, the carrier may not be able to provide any information about your package for up to 24 hours.

Damaged Shipments

Freight claims for damaged or missing shipments are the responsibility of the customer. Shipping claims are to be filed by the customer with the delivery carrier and any losses incurred are at the customer’s expense. If you receive a shipment in damaged condition, you MUST retain all packaging and contents for examination by the carrier. You MUST immediately advise the carrier by phone and in writing and then advise our office immediately so we may assist you with your claim.